Terms and Conditions
This is the small print of the contract that you enter into with Butler Goode Pty Ltd. when you buy through our website.
NOTHING STATED OR IMPLIED IN THESE DETAILS WILL AFFECT YOUR STATUTORY RIGHTS
Customer Service and Support
Customer service and Support is available on +61 (0)416 186 062 or by e-mail to kgoode@butlergoodegallery.com.Service and Support are available Monday to Friday 9.30am - 5.30pm,
General
An order for goods placed by you, the buyer, through our website shall be subject to these terms and conditions.
Nothing stated or implied in these terms and conditions shall affect the statutory rights of any customer.
Your Warranty to us
You, the buyer, warrant that all the details provided on the order form for the purpose of purchasing the goods are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.
Our Warranty to you
The details you supply will be stored on computer and used by The Butler Goode Gallery to service your purchase. We may also use your contact details to provide details of future events; company newsletters and other information relating to the sale of our art products. You can choose whether you want to receive further information by clearing a tick box on the registration form. You can return to the site and change the state of this box at any time. We will also honour any requests to remove your details from our database.
Your security and privacy are our priority; it is not our policy to disclose your E-mail address or details to any third parties.
Orders
All orders for goods shall be deemed to be an offer by you to purchase goods in accordance with these terms and conditions.
You, the buyer, are responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all requested details requested on the order form have been correctly entered.
Upon receipt of an order we will advise you by e-mail of the availability of the items ordered and the cost of shipping if applicable. You may cancel your order prior to dispatch without any penalty should these costs be unacceptable.
We are entitled to refuse any order placed by you and will not be required to provide an explanation.
All Orders placed on the internet will receive a confirmation e-mail of the transaction. However, if we are unable to fulfill the order due to items being out of stock we will notify you by e-mail or telephone within 48 hours and the transaction may be cancelled or we will agree alternative arrangements with you.
Your order shall be deemed to be accepted by us 48 hours after we confirm receipt of your order by E-mail or telephone unless we notify you within that 48 hour period that we are unable to fulfill the order due to items being out of stock.
Pricing / Payment
All goods offered for sale through our website are priced in Australian Dollars (AU$). Prices quoted include GST, but not other import duties which may be applicable.
We are registered for GST. Our Registration number is TBC
Customs & import duties are not included. The customer is responsible for payment of any surcharges.
We accept payment by Cash, Cheque (drawn on a major AUSTRALIAN bank) in AU$ and we accept the following credit/debit cards: VISA, VISA Electron, MasterCard. If you prefer, you may also supply us with your credit card information by telephone to +61 (0)416 180 062
Prices include postage and packing within AUSTRALIA (excluding sculpture), outside Australia shipping will be charged as an additional cost where applicable.
Carriage charges for framed items and sculpture will be added to your invoice at the rates prevailing at the time the order is placed. These rates are based on a general figure for the area of the world from which the order is placed.
If an order is received by us from an area not normally served by our Carriers, we will contact you before accepting your order for specific arrangements to be made.
Due to fluctuating market values, especially on Limited Edition and Original items, all prices are subject to change and availability but will not be changed once your order is accepted.
Customs and import duties are not included. The customer is responsible for payment of customs and import duties if applicable.
Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.
Dispatch and Delivery
All orders will normally be dispatched within 10 working days.
If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.
Please advise us if you do not receive your item(s) within 10 working days of placing your order so that we can trace the parcel. Contact the gallery to request your shipment tracking number.
All orders delivered to the Australia mainland are free of delivery charge, excluding framed items or sculpture..
The goods will be delivered to you, the buyer, at the address provided by you on the order form.
If an item is not available ex-stock we will advise you if the delay in shipping will exceed 10 days.
Items sent by courier are usually collected within two working days and delivered worldwide within 10 working days. When shipping overseas, we will advise of an expected delivery date.
The risk in the goods shall pass to you upon delivery taking place.
Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused or for any consequential loss.
Returns
All items are carefully checked before dispatch. Occasionally items may arrive damaged, defective and we will make every effort to rectify this situation.
We will do our best to ensure that you are fully satisfied with your purchase.
If the goods are damaged in-transit, please sign the carriers delivery note `Damaged' and notify us immediately of the date on which the consignment was signed for. Keep all the packaging material as the Carrier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund. This does not affect your statutory rights.
Law and Jurisdiction
The contract shall be deemed to be made in New South Wales, Australia. All Contracts made between The Butler Goode Gallery and the Customer shall be governed by the laws of New South Wales, Australia and any dispute arising therein shall be subject to the sole jurisdiction of the courts of New South Wales, Australia.
Our Website
We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.
Whilst we attempt to be as accurate as possible with the specifications of the artwork offered for sale, we cannot be held responsible for any inaccuracies.
New images are constantly being added to our website. The Butler Goode Gallery have the ability to trace most artwork available today, so please contact The Butler Goode Gallery and let us know what you're looking for.
Copyright
Copyright for the images shown on our website remains with the Artist, Publisher or Owner of the Original picture and further distribution of the images in whatever format may be the subject of Legal proceedings.
The copyright in the Artwork will remain with the Artist even after ownership of the Artwork is transferred to you.
Queries and Complaints
The Butler Goode Gallery endeavour to handle all enquiries and fulfill all orders speedily, effectively and without incident, it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, we would request that these be put in writing and sent either via e-mail to the following address: kgoode@butlergoodegallery.com
Any complaint received will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.